Goodbye No Shows!

As a beauty professional, it's very frustrating when a client no call no shows you. And honestly I feel like word has never gotten out that this is a serious issue. I think there's a misconception that our job isn't serious and appointments aren't important. When in reality this is our livelyhood! Yes we love what we do and have lots of fun doing it. But what are clients pay us pays to rent that chair they sit in, funds the products we use, pays our car payment to get to work, pays our mortgage and feeds our children. It's not just play money.

Time is money. If a client no call no shows for whatever reason, our chair is left open and we aren't making money. When the client gives us a 24 hour courtesy cancellation that allows us time to notify another client who is waiting to get it. Then the chair is full, we are making money, and a client is getting pampered! I have had my fair share of these horrid no shows, or cancellations 15 min before an appointment starts.

My solution? Cancellation policy! Doctor's do it all the time. When you put it in place and enforce it, it gives the impression that your time is precious and you mean business. Now, I'm human and I know life happens. I do waive these fees in the event of an emergency. Now if your child was sick yesterday, and sick all night, and you txt me 30 minutes before your appointment saying "sorry, I didn't think to txt you. I was taking care of a sick kid all day and all night so I won't be able to make it" there is no excuse.

How do I enforce it? Styleseat! When my clients schedule online they see my policy and have to put a credit card on file. If they don't show up, styleseat charges them accordingly. I have never had an issue with a client no showing after they've scheduled online. They can cancel and reschedule their own appointments without ever needing to talk to me. They love it. Because this has been solving my no show issue, I'm working on having ALL my clients schedule online by the end of 2016.

Styleseat is free and does so much more than eliminate no shows. I highly recommend it. If you use my link here to set up your account, you will be entered to win $500. So what do you have to lose? Sign up today!